General Terms

Eligibility to Use Our Services

You must be at least 18 years old and capable of entering into a binding agreement to use Lumidora’s services.

Users younger than 18 require parental or guardian consent to access certain features.

You agree to use Lumidora’s services lawfully and not engage in activities that could harm our systems or other users.

Our services are intended for users residing in Singapore; use outside this jurisdiction may be subject to local laws.

User Accounts

Certain features require creating an account to personalize your experience and manage your smart living devices.

You agree to provide accurate information when registering and to update it as necessary.

Protect your account credentials and notify Lumidora immediately of any unauthorized use.

Accounts are personal and may not be transferred or assigned to others without prior consent.

If you suspect your account has been compromised, please contact Lumidora promptly to secure your information.

Lumidora reserves the right to suspend accounts violating these terms or engaging in prohibited conduct.

Service Overview

Lumidora provides smart living AI devices designed to enhance home automation and user convenience.

We may update or modify features and availability of our services as technology evolves.

While we strive for continuous service, interruptions may occur due to maintenance or unforeseen circumstances.

User Conduct Rules

Users must adhere to the following rules when using Lumidora’s platform and devices:

• Respect all applicable laws and regulations.
• Do not attempt unauthorized access or interfere with Lumidora’s operations.
• Avoid uploading harmful or unlawful content.
• Refrain from disrupting other users’ experience.
• Comply with instructions from Lumidora regarding device usage.
• Use the devices only for their intended smart living purposes.
• Report vulnerabilities or issues responsibly.

User-Generated Content

Users may submit feedback or content that interacts with Lumidora’s services, subject to these guidelines.

You retain ownership of content you create but grant Lumidora a license to use it for service improvement.

The license allows Lumidora to display, distribute, and modify your content as needed.

You are responsible for ensuring content does not infringe rights or violate laws.

Lumidora reserves the right to remove content deemed inappropriate or harmful.

Intellectual Property

All intellectual property rights in Lumidora’s services and content remain the property of Lumidora or its licensors.

• Do not copy or reproduce Lumidora’s content without permission.
• Do not use Lumidora’s activity or logos without authorization.
• Respect proprietary technology and software used in our devices.

Paid Services

Lumidora offers optional paid subscriptions for advanced smart living features.

Pricing details are provided at point of purchase and are exclusive of applicable taxes.

Payments must be made through approved methods and are processed securely.

Subscriptions renew automatically unless canceled before the renewal date.

Refunds are handled on a case-by-case basis according to Lumidora’s policies.

You can cancel a subscription anytime, with access continuing until the paid period ends.

Customers are responsible for any taxes incurred related to paid services.

Lumidora may adjust prices with advance notice to subscribers.

Failure to pay may result in suspension or termination of paid services.

Disclaimer

Lumidora provides services 'as is' without implied warranties regarding performance or suitability.

Limitation of Liability

Lumidora is not liable for indirect or consequential damages arising from the use of our devices or services.

Third-Party Services

Use of third-party services integrated with Lumidora devices is subject to their own terms and privacy policies.

Termination

Lumidora may terminate or suspend access for violations of these terms or inactivity.

Termination results in loss of access to services and data stored on Lumidora systems.

Privacy

Use of Lumidora services is also governed by our Privacy Policy detailing data handling practices.

Communications

By using our services you agree to receive relevant notices via email or platform notifications.

Changes to Terms

We may update these terms with prior notice; continued use signifies acceptance of changes.

Governing Law

These terms are governed by laws of Singapore and any disputes will be subject to its courts.

Dispute Resolution

Parties will seek amicable resolution before resorting to litigation for any disputes.